Privacy Policy

Privacy Policy

Last updated: October 2025

1. About Qetoe

This Privacy Policy describes how Qetoe Pty Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from qetoe.com (the “Site”).
We are an Australian-based business, and our practices comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and international privacy laws such as the GDPR and CCPA where applicable.

2. Information We Collect

When you visit our Site, we collect the following types of information:

  • Personal details: name, email address, shipping and billing address, and phone number

  • Payment information: processed securely through Shopify Payments, PayPal, or Afterpay

  • Analytics and cookies: to understand how you use our website and improve your experience (via Google Analytics and Meta Pixel)

  • Account information: if you create an account, we store login details and order history

  • Communications: messages sent via contact forms, live chat, email, or social media

We never collect or store complete credit-card numbers — all payment data is handled securely by our payment providers.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about orders, updates, or support inquiries

  • Send promotional emails and special offers (only with your consent, via Klaviyo)

  • Improve our website, products, and customer experience through analytics

  • Prevent fraud and comply with legal obligations

4. Sharing Your Information

We only share your personal data with trusted service providers necessary to operate our business:

  • Shopify – our e-commerce platform and data host

  • Klaviyo – for email marketing and customer communication

  • Payment gateways – Shopify Payments, PayPal, and Afterpay for secure transactions

We do not sell, rent, or share your information with any other third parties.

5. Cookies and Analytics

Our Site uses cookies and similar technologies to provide core functionality (like cart management), analyze traffic, and serve relevant ads through partners such as Meta and Google.
You can disable cookies through your browser, but some features of the Site may not function properly.

6. Data Retention and Your Rights

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent to receive marketing emails

  • Request details about how your data is processed

To exercise these rights, please contact us at hi@qetoe.com.

7. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, misuse, loss, or alteration. All transactions are encrypted via SSL (Secure Socket Layer) technology.

8. International Data Transfers

If you are accessing our Site from outside Australia, please note that your information may be transferred to and processed in other countries where our service providers (like Shopify) operate. These providers maintain strong data-protection safeguards.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with the revised date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 hi@qetoe.com
📍 Qetoe Pty Ltd, Australia